|
|
|
Hello, I thought I would put fingers to keyboard to say how pleased I was with the excellent service that I recieved from one of your staff on 11th April.
My daughter was working on her geography course work which was all saved in her computer but not backed up as it was a work in progress. Her laptop crashed due to a virus and she was unable to access anything. The panic was at fever pitch. We spoke to a friend who is also her head of IT, he took a look and picked up the phone and duly dispatched us to your store.
On arriving there we were served by Daniel. He instantly put my daughter at ease by telling her it was absoulutely retrievable and downloaded her work onto her memory stick, also suggesting that he download the rest of her work so that she had a copy. His customer care was exceptional, despite being totally disinterested in computers (me, not him!) he was able to explain the problem, but more importantly the solution in a way that didn't soar over my head.
I came home with one calm daughter who was able to continue with her work whilst you kept hold of her lap top until the following day to repair and clean up.
Daniel is a credit to your team, we so often critisise but rarely compliment. On this occasion I feel it is important to give credit where it is due, so thank you Daniel for your professionalism and excellent customer service. When I can prize my other daughters laptop off her that too will be coming in for a spring clean.
Many Thanks
Anita Long
|
|
I would like to send many thanks to SP Computers for years of prompt and reliable service. SP can find the right answer to any computer problem and always supply top quality goods.
Very best wishes and highest regards
From Julie at Wroughton.
|
|
To Shane and his team
SP Computers came highly recommended to me but we were unsure to use them as they were located so far away and we do like to support local services.
However we were not happy dealing with our local company and decided to give the guys a try when buying our new computer. First I would like to thank everyone at SP COMPUTERS for all of the times I have been in to their shop to have my laptop, my wife’s laptop and our home computer sorted.
The guys know we live 2 hours away so they always get to work straight away on the machines so that we are able to wait around and go back with a working computer. Even the day we brought the new one we travelled to Swindon choose a system then went into the town approx 5 miles away and had a call 4 hours later to say that it was ready for collection. When we got home there was no messing trying to install all the old software as the guys had also done this for us other than the printer. Even the old data had been transferred so all of our pictures and I-tunes were still there. We are getting old and struggle with these new computers but we would not be without them as they are used for not just home stuff but work.
Even on one occasion one of the engineers drove 100 miles to us to resolve an issue with our Orange broadband router. It was in fact a faulty router and so he changed it for an Edimax which not only gave us our broadband back but increased the wireless signal and speeded up the connection The team at SP COMPUTERS are always friendly and helpful and give great advice; we will always use and recommend the team at SP Computers.
Worth the drive and the coffee is good...lol
Best regards
Garry and Jacquie Smith
Summers close
Kirkby Mallory
|
|
I just wanted to say thank-you for the excellent service we received last week when the motor on our computer packed up.
A same day visit and efficient and speed replacement took away a lot of angst very quickly. Thank-you - we are indeed grateful.
Janet and Mike Polack
Avebury
|
Another good result from from SP Computers! We have just had a home visit to upgrade our pc and renew the virus protection.
You have been one of our best finds. We bought our computer from you a few years ago and you have maintained an impressive standard of service since then. This has been much appreciated by two very non-techno people.
We have spoken to different members of staff on various occasions and everyone has been helpful, friendly and efficient. It is such a rare treat to receive such good customer service that we just wanted to say "Thank you and well done!"
Kind regards
Sally and Nick Lovejoy
Wroughton |
|